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Account Manager (Customer Success Focus)

  • Remote
    • Beirut, Bayrūt, Lebanon

Job description

Location: Remote (Canadian Time Zone)
Reports to: Customer Success Manager

Role Overview

We are seeking a Account Manager who will take ownership of client relationships and ensure their long-term success and satisfaction. The ideal candidate will be fluent in English and French and will play a key role in onboarding, training, and supporting our clients throughout their journey with Parent™. You will act as the main point of contact for assigned accounts, ensuring smooth adoption, proactive engagement, and ongoing value realization.

Key Responsibilities

  • Serve as the primary point of contact for assigned client accounts, managing relationships in both English and French.

  • Lead onboarding and training sessions for new clients, ensuring they are fully equipped to use the Parent™ system effectively.

  • Drive customer success and satisfaction by proactively engaging with clients to ensure their goals are met.

  • Monitor account health, usage, and engagement to identify opportunities for improvement and growth.

  • Provide chat support to assist clients with quick inquiries and ensure timely resolutions.

  • Address client inquiries and coordinate with internal teams (technical, product, and support) to resolve any issues promptly.

  • Maintain accurate and up-to-date account information in the CRM.

  • Partner with cross-functional teams to share feedback, resolve client issues, test and open support tickets, and follow up with the development team to ensure timely resolution and an enhanced client experience.

  • Support renewal and retention efforts by maintaining strong, trust-based relationships with clients.

Job requirements

  • Bachelor’s degree or equivalent experience in Account Management, Customer Success, or a related field.

  • 2–4 years of experience in account management or client relationship roles, preferably in SaaS or technology-based companies.

  • Proven experience with ticketing systems and live chat support.

  • Fluent in English and French (spoken and written).

  • Strong communication, organization, and problem-solving skills.

  • Proactive, customer-focused mindset with the ability to manage multiple priorities.

  • Available to work in the Canadian time zone.

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