Enterprise Customer Success Manager

Customer Success & Solutions Lead (Enterprise Childcare)

Location: Ontario, Canada (Remote with Travel)
Reports to: Customer Success Manager

Why this role matters

At Parent™, we’re building the leading enterprise childcare management platform globally. But what truly sets us apart is not just our technology - it’s how deeply we understand the operational realities of childcare providers.

We are looking for someone who has lived the complexity of childcare operations and systems, and who wants to step into a role where they can influence how the next generation of childcare software is designed and delivered.

This is not a traditional Customer Success role. This is a hybrid role across client partnership, solution design, and product influence working directly with some of the largest childcare organizations in Canada.

Role Overview

You will act as a trusted partner to enterprise childcare providers across Ontario, helping them successfully adopt and scale Parent™ across their organizations.

At the same time, you will play a critical role internally, working closely with our Product and Engineering teams to translate real-world operational challenges into scalable product solutions.

This role is ideal for someone who understands childcare systems deeply and wants to move from supporting systems → to shaping them.

What You’ll Do

1. Strategic Client Partnership

• Build strong relationships with enterprise childcare organizations across Ontario

• Act as the go-to advisor for clients implementing Parent™

• Understand each client’s operational workflows, challenges, and goals

• Guide clients through successful onboarding, adoption, and expansion

2. Implementation & Solution Design

• Lead onboarding and implementation for new enterprise clients

• Translate client needs into practical system configurations and workflows

• Ensure clients are set up for long-term success—not just initial launch

3. Voice of the Customer → Product Impact

• Work closely with our Product team to:

• Communicate real client pain points and operational gaps

• Help shape new features and improvements

• Validate solutions before they are released

• Be a key contributor in how Parent evolves as a platform

4. Continuous Improvement & Growth

• Monitor client adoption, usage, and satisfaction

• Identify opportunities to improve efficiency and outcomes for clients

• Support retention and expansion through value-driven engagement

5. On-the-Ground Engagement

• Travel across Canada to visit clients, understand their environments, and strengthen relationships

• Be present where it matters—in real childcare centers, not just behind a screen

A Note

We’re especially interested in individuals who have seen firsthand the limitations of current childcare systems and are motivated to be part of building something better.

• 3–5+ years of experience working within Canadian childcare organizations (required)

• Based in Ontario, Canada

• Strong understanding of childcare operations, systems, or administration

• Experience working with or within large/multi-location childcare organizations

• Ability to translate operational needs into technical or system solutions

• Excellent communication skills in English (French is a strong asset)

• Comfortable working cross-functionally with Product, Engineering, and Support teams

• Willingness to travel to client sites across Ontario

You will influence product direction, not just support it

You will work with enterprise clients, not small accounts

You will help shape how childcare organizations operate at scale

You will be part of a company building toward becoming the global leader in childcare management software